Questions

Straight answers.

If something isn't here, ask us — we reply with what is true today.

What is PLUX?

PLUX is a business operating system: one connected place for your orders and jobs, daily operations, money, people and reports. Instead of a till here, a notebook there and a spreadsheet at month end, everything is recorded once and every screen agrees.

Is PLUX only for restaurants?

No. PLUX began with restaurants and now also runs print shops, laundries and general businesses such as shops and service businesses. Each gets its own words and screens: a print shop sees jobs and production, a restaurant sees orders and the kitchen.

Which businesses can sign up today?

Restaurants, print shops and general businesses can sign up themselves. Laundries are supported and set up with our team. Other industries (for example auto workshops, tailoring and salons) are planned but not built yet, and until then they can use the General profile.

Can I use PLUX for a shop or retail business?

Yes, on the General profile: products and services, a front-desk till, payments, invoices, customer credit and stock. A dedicated retail profile is planned; we won't claim features it doesn't have yet.

Does PLUX work without internet?

The restaurant POS can be opened with no internet after it has been opened online once on that device. New orders and cash payments are saved on the device and sent once when the connection returns. Card, transfer and changes to existing orders need a connection, because they can't be confirmed safely offline.

What hardware do I need?

A phone, tablet or computer with a browser. Any printer your device can print to works. At the restaurant POS, a USB or Bluetooth barcode scanner works as a keyboard. Direct thermal-printer (ESC/POS) printing and cash-drawer opening are built for Chrome and Edge and are being proven on real printers, so treat them as beta.

How do customers pay?

You record cash, bank transfer and card-terminal payments at the till. Online card payments and automatic bank-transfer collection need our payment provider to be connected and are available per plan; PLUX only counts an online payment after the provider confirms it.

Can I host several vendors in one venue, like a food court?

Yes, on PLUX's highest plan. A vendor is one of your business partners given vendor responsibility, so there is no separate vendor account to manage. Responsibility is per branch: the same product can belong to different partners at different branches, and a sale is credited using the branch that fulfilled it. Each vendor sees only its own products, stock, sales, allocated purchases and weekly statements for its own branches. Customers still order and pay through you and your team never picks a vendor; each vendor has its own commission and VAT terms, and you pay from weekly statements that a second person approves and reconciles. Vendors are not separate PLUX businesses.

Does PLUX hold my money?

No. PLUX records payments and never holds, sends or pools your money.

Can PLUX do my payroll and tax?

PLUX runs pay runs from attendance and sales and produces payslips, but you enter the statutory deductions yourself. VAT figures are what was charged on orders, not a tax filing.

Can my accountant or investor see my numbers?

Yes. You can download a closed month for your accountant, and you can add a business partner with a read-only view of exactly what you choose. They can ask questions and request a review, but can never change anything.

What do the WhatsApp and SMS updates need?

A WhatsApp or SMS provider connected by PLUX, you switching the messages on, and the customer agreeing to receive them. Until then they are off, and the app says so.

What are Business memory and PLUX Intelligence?

Beta features that suggest from your own records and answer questions about your business. They are switched on per business by PLUX, never use another business's data, and never act on their own.

Is there a free trial?

Yes. Every plan starts with a free trial and no card is needed. The length is shown on each plan.

How does billing work?

You pay per period, monthly or yearly where a plan offers it. You can switch plan during your trial and upgrade any time in Settings → Billing. If a payment is late there is a 7-day grace period before ordering pauses, and your records are kept.

Run your whole business from one place.

Start a free trial. No card needed, and you can be taking orders the same day.